With travel resuming in Phase 2 states, Airbnb is set to release its first Code of Conduct for short-term rental lodging.
To be published on the company’s responsible hosting page, the Code of Conduct will set a benchmark as well as standards for short-term rental properties, reported The New Straits Times (NST).
Aside from featuring host obligations to guests, the Code of Conduct will also include responsible guest behaviour, health and safety requirements for both guests and hosts as well as methods to help hosts comply with rules, regulations and bylaws relating to hosting operations, including tax.
These rules will be conveyed to Airbnb guests to the country prior to their arrival.
Airbnb revealed that it has also expanded its neighbourhood helpline within Malaysia to make it easier for people within the community to directly contact Airbnb regarding their urgent concerns on a local rental.
Mich Goh, Head of Public Policy for Southeast Asia at Airbnb, said the neighbourhood support line and Code of Conduct reinforce the company’s commitment to promote safer, cleaner and responsible travel in support of the upcoming travel rebound.
“The Code of Conduct is designed to help ensure each stay is a positive experience for hosts, guests and the broader community, while our localised neighbourhood support line aims to give communities additional peace of mind and helps ensure everyone can share in the benefits of hosting,” she said as quoted by NST.
She noted that the introduction of the neighbourhood support line in other countries such as the United Kingdom, the United States, Australia, France and Japan proved to be helpful in combating unauthorised gatherings as well as in enforcing Airbnb’s global ban on parties.
Goh added that Airbnb is committed to help the government revive tourism and contribute to the country’s economic recovery.
Last week, Airbnb registered a week-over-week hike in vacation searches to Pahang, Langkawi, Malacca and Port Dickson.