Hi, I am Ryan from PropNex Malaysia. I want to assist you with your enquires.
Based on my personal experience, anything from the MDF to the unit falls under the owner's responsibility. Anything from the MDF to the ports outside will be the management and the provider's responsibility.
I informed the management and they do their checks and confirmed that the issue was from the MDF to the unit, thus I need to find my own contractor and pay for the repairs, such as relaying the fiber line from the MDF to the unit.
I hope this helps.
Please do contact me at
+6017 3377 998
or WhatsApp https://wa.link/klzr5z
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