Trust starts here…
At PropertyGuru, we’re committed to building a platform based on trust, so property seekers across Malaysia can feel confident about their property-searching decisions.
We’re implementing a rigorous property agent verification process to ensure you always know who you’re dealing with—and that you’re in safe, professional hands.
When using PropertyGuru, agent profiles displaying a "Verified " badge have undergone our official verification process.
💡Note: *Reported agents will undergo a thorough investigation. If found responsible for untrustworthy practices, they will be blacklisted from our platform.
Why do we verify agents
- 🔒 Trust and safety– So you can feel more secure when interacting with agents.
- 🔎 Better search experience– You can use our search filter to find Verified agents.
- 🪪 Verified information– Real Estate Negotiator (REN), Real Estate Agent (REA) & Probationary Estate Agent (PEA) Number, identity, and agent details are verified by us.
- 🚨 Report option– You can report distrustful agents for misconduct.*
How do we verify agents
- 🪪 Real Estate Agents & Negotiators must complete the eKYC process by filling in their details, uploading their MyKad (front & back), taking a selfie, and submitting their REN certificate or employment letter.
- 📂 Submit Verified Agent verification: REN, REA, PEA & Phone Number Verification. Agent REN, REA & PEA number will be automatically matched and verified against LPPEH records. Then, LPPEH-registered phone numbers will be verified via OTP.
- 👍Details confirmation– Agents must then confirm their details are accurate and acknowledge the Verified Agent terms.
- ✅ Approval– Agents will be notified once your verification has been completed. And their profile and listings will display the Verified Agent badge
What information do we request from Agents
- 👤 Legal name, billing address, mobile number & email
- 🪪 Digital copy of your MyKad (front & back)
- 🤳 Selfie with MyKad
- 👩💼👨💼Agent info: Agency name & LPPEH License number
👩💼👨💼 Are you a property agent and want to learn more and/or become Verified? Click here for more information
Where can you view the Verified badge?
You can identify a successfully verified agent by the blue "Verified" badge and tick next to their profile name and photo.
Disclaimer: The information is provided for general information only. PropertyGuru International (Malaysia) Sdn Bhd makes no representations or warranties in relation to the information, including but not limited to any representation or warranty as to the fitness for any particular purpose of the information to the fullest extent permitted by law. While every effort has been made to ensure that the information provided in this article is accurate, reliable, and complete as of the time of writing, the information provided in this article should not be relied upon to make any financial, investment, real estate or legal decisions. Additionally, the information should not substitute advice from a trained professional who can take into account your personal facts and circumstances, and we accept no liability if you use the information to form decisions.