Asked by Mr. Kenneth Hugh Low
Booking Fee. I recently paid a booking fee to rent an apartment in Nilai for my daughter in college. I paid the booking fee, which was an advance payment for the apartment. The deal fell through but the owner and agent have decided not to refund my this booking fee because they are angry we did so. Do I have the right to request for a refund less an reasonable amount, say 20% deduction, for cancellation? If so, who do I go to initiate the refund. I have the owners name and bank account and the agents card with me. What do I do next?
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