Thanks for using the PropertyGuru Loan Pre-Approval tool! Awesome!
Hmmm, it seems that it could be a cache issue. What you could try is to clear the cache, and retry at a different time or use a different device or web browser.
Upon completing the upload of MyKad, users will be shown with the amount of home loan they can be approved for. Do refer to the step-by-step of the Loan Pre-Approval at the bottom of this article: https://www.propertyguru.com.my/property-guides/malaysians-share-reasons-why-home-loan-rejected-20868
We apologise for the inconvenience you've encountered, and hope that it all works out in your following try.