All negotiators are required to attend a course to be registered and allowed to practice. During the courses, they are required to carry themselves professionally and not to conduct misrepresentation. They have a fiduciary duty towards their clients and customers. However, there are some who are still defiant and choose not to attend the courses and register themselves especially those selling projects; hence practicing illegally. Some are overzealous with their marketing effort so much so that they use misleading advertisements and misrepresent.
Clients and customers may lodge a complain to the governing board under the Ministry of Finance www.lppeh.gov.my, if they are victims of such practices. Under the website, there are a few agencies that have been remanded and fined have many for such offences and it is accessible to the public. Clients and customers feedbacks and complaints are important to keep our real estate services industry to constantly uplift professionalism. Thank you
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