Also, how should agents address customers who are do not wish to share their ethnicity to the landlord? Is it absolutely necessary to ask customers about their ethnicity since we're in a multi-racial country?
We're sorry to hear of your friend's unpleasant encounter.
Your friend could report it to the agency that he/she is attached with, and also lodge a complain with MIEA (https://www.miea.com.my/file-a-complaint) and/or BOVEA (https://lppeh.gov.my/).
You can also take a look at these articles on the issue of race. There are suggestions on how agents could address it.
Hope this helps.
Team PropertyGuru Read More