Kuala Lumpur City Hall (DBKL) has launched Malaysia’s first Strata Community Mediation Centre – a body where high-rise building residents can have their disputes resolved.
Set to begin operations on 1 October, the centre is aimed at mediating problems not stipulated under the Strata Management Act 2013 (Act 757) such as disputes between neighbours on parking, noise, smell, rubbish disposal and boundary issues, reported The Star.
“The mediation concept in Malaysia is considered to be fairly new, but it is one of the best mechanisms to solve complaints in a collective manner,” said Federal Territories Minister Khalid Samad during the centre’s launch.
He revealed that 19 DBKL staff were given special training to be mediators at the centre, wherein the service is offered for free to everyone.
“There are 5,859 strata developments comprising 494,263 units in Kuala Lumpur. It accepts complaints from residents regardless of race, religion, age, nationality and background.”
He noted that aggrieved parties can visit the centre to air their complaints or come separately, with the mediator contracting the other party “to hear their side of the story”.
“The mediator will then try to work out a compromise for both parties to settle the matter amicably,” said Khalid.
High-rise living means residents share amenities and services such as stairs, lifts, playground, corridors, water tank, roof, playground and gym facilities.
Commissioner for Building (COB) data showed that Kuala Lumpur residents lodged about 4,000 complaints between 2012 and 2017 via emails, letters, face-to-face and phone calls.
Khalid noted that at least 60 percent of the complaints fell outside Act 757.
If it proves to be a success, the project could be expanded to handle all other problems by residents in Kuala Lumpur.
Image sourced from The Star Online
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