Dear Agent Partners, 

In these extraordinary times, I hope you and your loved ones are coping well.   

As the COVID-19 situation unfolds, PropertyGuru continues  to stand united with our agent partners. Since the launch of our first suite of GuruCares initiatives for you on 1st April 2020, your feedback has been heard and we wish to offer more help.  

In response to your feedback and the extension of the Movement Control Order, we bring to you an MCO Extension Edition of our GuruCares Initiative. These areaimed at providing you with peace of mind as we tide through this period of business disruption together. Available immediately till 4th May 2020, these set of measures are an add-on to the first suite of initiatives.  

Be reassured that you have our heartfelt support. We’re here with you and are constantly on the lookout to offer further assistance you need into the future. 

Measures to Support You through the MCO 

Master Video - PGMY MCO Edition 2004 YTT

1. 60 Days Extension for Previously Purchased Ad Credits with nearby expiry 

If you have Ad Credits purchased as top-ups which are expired or expiring between 18th March and 4th May 2020, you might be finding it difficult to use them up ahead of their expiry. 

Good news, their expiry date will be extended by 60 days. The extension will be done in batches, you may find detailed schedule in our Help Article. Post extension, you may refer to Ad Credits Summary on AgentNet for their new expiry dates. 

2. 60 Days Extension for Ad Credits Remaining in Packages with nearby expiry 

If your Agent account is eligible for renewal but have remaining Ad Credits that had expired or are expiring with your previous package, you might be worried that they’d go to waste. 

Good news, the expiry date of these remaining Ad Credits will be extended by 60 days so that you can continue to use them with your renewed account. This extension is available for accounts with expiry in March, April, May and June 2020 thatre renewed within the same or higher tier between 18th March and 4th May 2020.


For further details on these measures, please refer to FAQs.

Get Ready for a Strong Bounce Back 

As you stay home, you’re invited to take advantage of specially curated resources that we’ve prepared for you. You can expect helpful tips, inspiring stories, expert insights and advices aimed to empower you through this time and equip you for a strong bounce back once the situation improves.  

Find them in:  
Weekly articles on Agent News, on content such as: 

 Weekly  webinar sessions presented by PropertyGuru Academy that covers topics such as: 

  • Introduction to PropertyAdvisor  
  • 3 Must-use Tech Tools for Agents in Time of Social Distancing 
  • Get Noticed with 5 Listing Tips 


Agent partners, let’s keep our spirits up and have faith that better days are in sight.  

In the meantime, let’s take care of each other - #StayAtHome and stay safe. In solidarity, we will overcome the pandemic. 

Agent partners, we are standing by you. Let’s take care of each other.

#KitaJagaKita #GuruCares #PGMYStandByYou 

-PropertyGuru Team

Check out your COVID-19 Resource Guide to see the relief measures, latest webinars and articles available to you! 

Sign up for your free webinar sessions available on PropertyGuru Academy! 

Other articles on GuruCares initiative for agent partners: 


PropertyGuru Team
May 15, 2020
Keeping in mind the further extension of Movement Control, the third round of initiatives was announced on 6 May 2020. These initiatives were catered to further our second roll out and extend our support to continually meet our agent needs to as large extent as possible and for all our active agents includes 100 free Ad Credits for all existing agent partners, 4 Months of Unlimited Access to Property Transaction Reports and 60 Days Extension for All Purchased Ad Credits for accounts expiring on or before 31 May 2020. For Renewing Agents, there will not be any additional fee for Package Upgrades till 31 May 2020 and 60 Days Extension for Remaining Bundled Ad Credits in Packages. For our new agents signing up, there is 40% Price Reduction on All Agent Packages. Rest assured that we’re constantly monitoring the situation as it progresses and are ready to offer more support to our agent community.
PropertyGuru Team
May 15, 2020
Dear Agents, Thank you for your feedback and kind appreciation. To date we have rolled out 3 initiatives that have been carefully crafted to meet our agent needs to as large an extent as possible. In the first round, new agents enjoy 40% off their Packages, and existing agent partners receive a complimentary upgrade upon renewal prior to account expiry date. There is also an additional 100 free Ad Credits for all existing agent partners. In our second round of initiatives, known as the ‘MCO Extension Edition’ announced on 20 April 2020, we crafted measures specially to support agents who are affected by the movement control in Malaysia. Here’s a quick look at the second initiative measures: 60 Days Extension for Previously Purchased Ad Credits with Nearby Expiry and 60 Days Extension for Ad Credits Remaining in Packages with Nearby Expiry.
May Lim
May 04, 2020
More Thank You to Property Guru
William Tan
May 03, 2020
Contrary to above changes, my original ad credits of 685 units was ZERORISED on 28/4/2020 when i renewed my package. Please re-instate this 685 adc . Thank you.
Jacklyn Nge
Apr 25, 2020
Thank you for the free ad credits and may i suggest for instead of 1 week, you may extend the spotlighted ad to longer period?
Sharifah Zarina
Apr 25, 2020
Thank You PropertyGuru
Norlela Abdul Rahman
Apr 25, 2020
Free credits for republish
Camilla Yap
Apr 24, 2020
Looking for more free ad credits and concurrent listings in this hard time.thank you hundred thank you to property guru
Salim Mustam
Apr 24, 2020
Appreciated your thoughtfulness which shows you care for us. Thank you.
ML Lau
Apr 21, 2020
Thanks for this initiative so that I have no doubt to renew my package....